Refund & Cancellation Policy
Effective date: 8 August 2026
This policy covers paid Pogo subscriptions. It sits alongside our Terms of Service and does not reduce your statutory rights.
1. How billing works
Paid plans are monthly subscriptions billed in advance through Stripe, at the price and currency shown at checkout. Where a free trial is offered you are not charged until the trial ends, and cancelling during the trial means you pay nothing. Subscriptions renew automatically each month until cancelled. Because Pogo is a product of Podratic Ltd, card charges appear on your bank statement under PODRATIC LTD rather than Pogo.
2. Cancelling
You can cancel at any time, self-serve, from your organization's billing settings (Organization > Billing). Cancellation takes effect at the end of the period you have already paid for: you keep the paid features until then, and you are not charged again. We do not charge cancellation fees.
3. Refunds
Beyond the rights described below, paid periods that have already started are generally not refunded when you cancel - your plan simply runs to the end of the period. If you believe you have been billed in error (for example a double charge or a charge after cancellation), email support@podratic.com and we will investigate and refund any amount charged in error to your original payment method.
4. Consumers: 14-day cancellation right
If you subscribe as a consumer (not in the course of business), the Consumer Contracts Regulations 2013 give you the right to cancel within 14 days of starting a paid subscription. Because the service is supplied immediately at your request, if you cancel within that period we refund the price minus a proportionate amount for the days of service already supplied. To exercise this right, email support@podratic.com within the 14 days, stating that you wish to cancel.
5. Faulty or not-as-described service
If the service is faulty or not as described, consumers have remedies under the Consumer Rights Act 2015 (including repeat performance or a price reduction), and we will work with you to put it right - contact support@podratic.com.
6. Processing times
Approved refunds are issued through Stripe to your original payment method, normally within 5 to 10 business days depending on your bank.